Due to the impact of Covid-19 we are currently operating on an appointment only basis to reduce physical contact as well as unnecessary contact with our stock.
To reduce the contact with our costumes (which once touched have to go into quarantine) we are encouraging contactless orders. You can order costumes online via our “Find a costume” section. However if you can not see a costume that you want to hire online or the one online isn’t the right size, you can contact us via email. We have over 50,000 costumes in our warehouse so we can make most, if not all costumes happen.
Please note that due to each costume being unique in its own way, some items that are already photographed may not be hireable at the moment as all items have to be washed at 60 degrees or dry cleaned, therefore the delicate hand wash items are not currently available to hire. However if you were to hire a costume that can not be cleaned in this way we will be in contact.
As you can imagine due to the quarantining of items we are only hiring full costumes, this means individual pieces such as head dresses, jewellery etc are not available to hire.
We appreciate that at times you want to try before you hire, therefore we are then able to book a time slot for you to come in to try costumes on. Before the appointment we will ask you for information regarding the event, the theme, costumes wanted and sizing, this is to prevent unnecessary contact with our costumes. This however does come at a fee, this is cover the cleaning of the garments tried on and not hired. This is unfortunately the only safe way for us as well as the welfare of our customers.
On a positive note, we are going to be adding some more costumes to our online portfolio that are available to hire in the coming weeks so keep an eye out for the new stock for your next event.
We hope you understand the reasons behind why we are operating on the above and if there are any questions or concerns please do not hesitate to contact us via email firstname.lastname@example.org and we contact you via email reply or call you. You can also message us via our Facebook and Instagram.
Thank you for your understanding and we hope to speak and hire to you soon
Cheselle & Jason & Annie XXX